Frequently Asked Questions

It combines thermal heat and pulse massage to relax the neck and shoulder area. You place it around your neck, turn it on, and that's it: you can use it while watching a show, working, or resting.

It is designed to relieve tension in the neck and shoulders after hours of using a mobile phone, computer, or sitting on the sofa, and the heat helps the area to relax. It is not a substitute for medical advice: if your pain is intense, persistent, or stems from an injury, consult your doctor first.

Yes. It has a lightweight design that fits around the neck, so you can wear it without feeling weight on your shoulders.

If you are pregnant, have a pacemaker or other implanted medical device, or have an injury or medical condition in your neck, consult your doctor first. Stop using it if you feel any discomfort or pain.

Shipping has a processing time of 1 to 3 business days and delivery will be completed within 4 to 8 business days depending on the country and city.

When your order ships, we will send you an email with the tracking information. If you haven't received it after a few days, write to us with your order number and we will check it.

You have a 30-day guarantee: try it out, and if you don't like it, we will refund 100% of your money, no questions asked. To initiate a return, email us at soporte.nucacalm@gmail.com with your order number and we will guide you through the steps.

Yes. Payment is processed through Shopify's secure checkout, and we do not store your card details.

Yes, it is an introductory offer. Once the discount ends, the product will return to its original price.

Write to us from the Contact page or by email at soporte.nucacalm@gmail.com. We will respond within 24-48 business hours.